Terms & Conditions

Booking is essential and your voucher code must be quoted at the time of booking. Please advise of any dietary requirements or allergies at the time of booking.

The original voucher must be presented on arrival (no photocopies, screenshots or defaced/forged vouchers will be accepted).

An alternative method of payment will be required if you do not present the original voucher. Gift Vouchers should be treated like cash – we regret that we cannot replace lost, stolen, mislaid or damaged Gift Vouchers. This unique voucher code can be redeemed once only.

Gift vouchers are non-refundable and non-transferable.

Cannot be exchanged for other products. Cannot be exchanged for cash. No change will be given. Entire value must be used in one visit. Cannot be applied to existing bookings.

Product descriptions are subject to change. Our normal reservation and cancellation policies apply.

The specified validity date cannot be extended and all services are subject to availability, so please book in advance.

Vouchers are valid for 12 months from date of purchase unless stated otherwise.

Pentillie Castle reserves the right to change these terms at any time.