Frequently Asked Questions

Question: I’m experiencing difficulties placing an online order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage

Question: How do I print my e mail voucher?

Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the spec of your printer

Question: What delivery and postal options do I have?


  • Gift Vouchers can be emailed free of charge.
  • Can be mailed 1st class in an A5 branded envelope £3.95 per voucher.
  • Can be mailed 1st class in a gift voucher box £7.50 per voucher.

Question: Can I have a VAT receipt for my purchase?

Answer: We do not supply VAT receipts on voucher sales; however VAT receipts can be issued on the redemption of the voucher

Question: I’ve received my voucher and there is a mistake on it, can I get it amended?

Answer: Yes please do contact us, we can amend or re issue a voucher

Question: I’ve lost my voucher, can I still make a booking?

Answer: Please contact the office and we can re-issue the voucher from the system. Unfortunately re-issuing the voucher may be subject to a small charge to cover postage and packaging

Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded

Question: Can I split the value of my voucher and use it for more than one event at Pentillie?

Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction

Question: How do I redeem my voucher?

Answer: Please call the office on 01579 350044 as prior booking is essential