Frequently Asked Questions

Question: I’m experiencing difficulties placing an online order and checking out.

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage.


Question: How do I print my email voucher?

Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print it. The quality of the print finish will be determined by the print specification of your printer.


Question: What delivery and postal options do I have?

Answer:

  • Gift Vouchers can be emailed free of charge.
  • Can be mailed 1st class in an A5 branded envelope for £3.95.
  • Can be mailed 1st class in a gift voucher box for £7.50.

Question: Can I have a VAT receipt for my purchase?

Answer: We do not supply VAT receipts on voucher sales; however VAT receipts can be issued on the redemption of the voucher.


Question: I’ve received my voucher and there is a mistake on it, can I get it amended?

Answer: Yes please do contact us, we can amend or re-issue a voucher.


Question: I’ve lost my voucher, can I still make a booking?

Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.


Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded.


Question: I have only part used my voucher, can I carry forward the balance?

Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction.


Question: How do I redeem my voucher?

Answer: Prior booking is essential and can be achieved by contacting us on the following number: 01706630788 or by emailing: h6631-gm@accor.com.