Frequently Asked Questions

Question: I’m experiencing difficulties placing an on line order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage


Question: How do I print my e mail voucher?

Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the spec of your printer.


Question: What delivery and postal options do I have?

Answer:

  • Gift Vouchers can be emailed free of charge.
  • Can be mailed 1st class in an A5 branded envelope £3.95
  • Can be mailed 1st class in a gift voucher box £7.50

Question: Can I have a VAT receipt for my purchase

Answer: We do not supply VAT receipts on voucher sales; however VAT receipts can be issued on the redemption of the voucher


Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us, we can amend or re issue a voucher


Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and re issued, but please do contact us as this is soley at the discretion of the manager on duty at the time of the query


Question: Can I extend or refund my voucher?

Answer: Vouchers are non- refundable however this is discretionary to The Dome in exceptional circumstances.


Question: I have only part used my voucher, can I carry forward the balance

Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction, however please do speak to the Duty Manager. Any balance will be given as change or we can provide a further voucher for the remaining value.


Question: How do I redeem my voucher?

Answer: Prior booking is highly recommended for dining or Afternoon Tea - contact us on 0131 624 8624. Monetary Vouchers can be presented against any bill in any room but please note staff have to get a manager to process vouchers which may lead to a short wait.