REFUND POLICY

  1. No change can be given for the Gift Voucher.
  2. Gift Vouchers should be treated like cash - we regret that we cannot replace lost, stolen, mislaid or damaged Gift Vouchers. We reserve the right not to accept Gift Vouchers that have or appear to have been forged, altered, damaged or defaced.
  3. Gift Vouchers may not be exchanged for cash at any point.
  4. Gift Vouchers will expire 12 months from the date of issue, unless specified otherwise. (Stay vouchers will expire 6 months from date of issue)
  5. Gift Vouchers cannot be redeemed online at www.crouchershotel.co.uk or any other website connected with Crouchers Bar, Restaurant and Hotel.
  6. Crouchers Bar Restaurant & Hotel reserves the right to change this policy at any time.
  7. Your experience needs to be pre-booked along with any additional services you may require by telephoning reservations on 01243 784995
  8. When making a booking, details of the voucher such as its unique code will be required at the time of making the reservation.
  9. Gift Vouchers are not valid unless endorsed at the time of purchase.
  10. Photocopies and voucher previews will not be accepted
  11. Promotional vouchers cannot be used in conjuctin with any other offer, please check validity at time of reservation
  12. The voucher can only be redeemed once for the full value. Please refer to the terms & conditions.