Frequently Asked Questions

Question: I’m experiencing difficulties placing an on line order and checking out

Answer: Please contact us, we will be able to create a voucher sale over the phone, take payment and arrange postage or e delivery.

Question: How do I print my e mail voucher?

Answer: Your voucher will arrive by e mail as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the print specification of your printer.

Question: What delivery and postal options do I have?


Gift Vouchers can be emailed free of charge. Can be mailed 1st class in an A5 branded envelope £3.95 Can be mailed 1st class in a gift voucher box £7.50

Question: Can I have a VAT receipt for my purchase

Answer: We do not supply VAT receipts on voucher sales; however VAT receipts can be issued on the redemption of the voucher.

Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us, we can amend or re issue a voucher.

Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and re issued, but please do contact us to arrange, purchase details will be required.

Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded.

Question: I have only part used my voucher, can I carry forward the balance?

Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction.

Question: How do I redeem my voucher?

Answer: Prior booking is essential and can be achieved by contacting us on the following telephone number: 01943 430001