Frequently Asked Questions

Question: I’m experiencing difficulties placing an on line order and checking out

Answer: Please call us on 01752 830020 (normal office hours) and we will be able to create a voucher sale over the phone, take payment and arrange postage. Or email us on enquiries@carswellcottages.com


Question: How do I print my e mail voucher?

Answer: Your voucher will arrive by e mail as a PDF attachment. Please open the PDF attachment and print - the quality of the print finish will be determined by the specifications of your printer.


Question: What delivery and postal options do I have?

Answer:

  • Gift Vouchers can be emailed free of charge.
  • Can be mailed 1st class in an A5 branded envelope £3.95
  • Can be mailed 1st class in a gift voucher box £7.50

Question: Can I have a VAT receipt for my purchase

Answer: We can not supply VAT receipts on voucher sales as they are not vatable. However VAT receipts for the holiday booking can be issued on the redemption of the voucher.


Question: I’ve received my voucher and there is a mistake on it can I get it amended?

Answer: Yes please do contact us and we can amend or re-issue a voucher.


Question: I’ve lost my voucher can I still make a booking?

Answer: Vouchers can be retrieved from the system and re-issued, but please do contact us as this is solely at our discretion.


Question: Can I extend or refund my voucher?

Answer: Unfortunately vouchers cannot be extended or refunded.


Question: I have only part used my voucher, can I carry forward the balance

Answer: Unfortunately each voucher has a unique identity code that can only be used for one transaction.


Question: How do I redeem my voucher?

Answer: Prior booking is essential and can be achieved by making a booking online at www.carswellcottages.com and mentioning your voucher number in the NOTES section. We will then redeem your voucher for you and email you confirmation of the booking and remaining balance due (if applicable).

Or you can phone us (during normal office hours) on 01752 830020.