Terms & Conditions

All our gift vouchers feature a unique voucher number, may only be redeemed once, may not be exchanged for cash, replaced if lost and is non-transferable.

Gift vouchers are only valid for 12 months from date of issue with the exception of Leisure & Spa vouchers which are valid for 6 months.  After this date the voucher expires and will be no longer accepted.  You are required to bring the original voucher with you when redeeming, no photocopies will be accepted. 

For monetary value vouchers no cash change will be given if not fully utilised in any one transaction.  

Gift vouchers cannot be returned or refunded once purchased.  Gift vouchers cannot be exchanged for cash, however we will allow you to redeem against any products or services within the Hotel. For Dinner vouchers please be aware that supplements may apply.

Please treat this gift voucher as cash in terms of security as they cannot be replaced if lost, stolen or damaged.  Gift vouchers will be treated as void if they have been altered or tampered with in any way.


Terms & Conditions/Redeeming your Voucher.

Vouchers are valid until Six months from the date of issue.

Vouchers are non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only

  • Strictly no extension of the expiry date from the date of issue will be allowed
  • The management retains the right to reject any voucher that has been tampered with or found in any way unacceptable
  • We are not responsible if a Gift Voucher is lost, stolen, damaged or destroyed and no replacement will be provided in these circumstances
  • Spa Day Vouchers can only been used in one transaction, can not be carried over.
  • This voucher cannot be redeemed in order to purchase gift cards

The Spa reserve the right to amend these Terms and Conditions.